Payment Terms

Payment Terms

Your seller and contractual partner is KONIG TRADE EOOD, trading as AM Global Trading. Payments made through our website are collected for sales by this company.

These terms explain payments for website orders. Separately agreed business payment arrangements are governed by the relevant quotation or agreement and our B2B and Quotation Terms.

Contact: support@globaltradingam.com

1. Prices and checkout total

Consumer product prices and the total amount payable are displayed in EUR. Product prices include any applicable VAT; VAT is not added to the displayed product price at checkout.

Any delivery charges are shown separately on our website before you proceed to payment and are included in the final total. Applicable discounts are reflected in the amount payable.

We do not add undisclosed mandatory charges. For destinations offered at checkout, we cover the import customs duties, import taxes and clearance fees described in our Shipping & Delivery Policy.

On the Stripe payment page, the amount may be presented as a single Order total item. You can review the product, discount and delivery breakdown on our website before being redirected to Stripe. Presenting a single total does not change the products, quantities or charges included in your order.

Please check the amount before completing payment. If it differs from the total you reviewed on our website, contact us before proceeding.

2. Payment provider and available methods

Online payments are processed through Stripe, our payment service provider. When you proceed to payment, you are redirected to a secure Stripe-hosted checkout page.

Available payment methods are displayed during checkout and may vary according to your device, location and eligibility. A payment method is available for your transaction only if it is offered in the relevant checkout.

You enter payment card details through Stripe’s secure interface. We never request complete payment card details or card security codes by email, telephone, WhatsApp or other messaging services.

For information about payment-related personal data, see our Privacy Policy.

3. Payment verification and order acceptance

A payment that has merely been initiated or authorised is not necessarily a completed payment. We verify the payment status with Stripe before treating your order as paid.

Payment may be collected before we accept your order.

After payment has been verified, we send an Order Received — Awaiting Confirmation email. This acknowledges receipt of your order and payment. Neither payment collection nor this acknowledgement alone constitutes acceptance of your order.

We normally review orders within two business days after verified payment. If the review takes longer, we will inform you. Business days are Monday to Friday, excluding public holidays.

We accept your order through a separate Order Confirmed email. The sales contract is concluded when that acceptance email reaches you at the email address you provided. You do not need to reply for the acceptance to take effect.

If we cannot accept an order for which payment has been collected, we will inform you and refund the full amount without undue delay. We do not deduct a cancellation fee or payment-processing fee from that refund.

If a payment has only been authorised and not collected, we will arrange for the authorisation to be released instead. Your bank or payment provider determines when the released amount becomes visible as available funds.

See our Terms and Conditions of Sale.

4. Cancellation before acceptance

You may cancel a pending order free of charge before our Order Confirmed acceptance email reaches you.

Email support@globaltradingam.com with your order number or other information allowing us to identify the transaction. A cancellation received by us before our acceptance reaches you will be honoured.

If payment has already been collected, we will refund it in full without undue delay using the original payment method. We do not charge a cancellation or refund fee.

After acceptance, any applicable statutory right of withdrawal remains available and may also be exercised before delivery. See our Returns & Refunds Policy.

5. Refunds

Refunds for payments collected through Stripe are normally processed through Stripe.

We use the original payment method unless you expressly agree to another method. If a refund cannot be completed through the original method, we will contact you to arrange an appropriate alternative without reducing your rights or charging you a refund fee.

The amount and timing of a refund depend on its legal basis, such as cancellation before acceptance, withdrawal, non-delivery or a remedy for non-conforming goods.

For a valid consumer withdrawal, we reimburse without undue delay and within 14 days after being informed of your decision to withdraw, subject to any lawful withholding of reimbursement. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of dispatch, whichever occurs first.

The applicable rules on standard delivery charges, partial returns and diminished value are explained in our Returns & Refunds Policy.

The time between processing a refund and its appearance in your account may depend on your bank or payment provider. A refund may sometimes appear as a reversal of the original payment rather than a separate credit. These processing arrangements do not extend our statutory obligations or limit your rights.

If a refund fails or remains unresolved, please contact us so that we can investigate and arrange completion. A failed refund attempt does not discharge our obligation to reimburse you.

6. Payment receipts and invoices

A Stripe payment receipt confirms a payment transaction. It is separate from acceptance of your order, your sales contract and your official sales invoice.

Official sales invoices are issued in the name of KONIG TRADE EOOD. Once issued and uploaded, they are made available electronically through our Orders & Returns portal, with the relevant invoice notification.

7. Payment problems and disputes

If a payment fails, you believe you have been charged twice, or you have another payment concern, contact support@globaltradingam.com.

Include your order reference, payment date and amount if available. Do not send complete card numbers, card security codes, passwords or authentication codes.

If you are unsure whether a payment succeeded, contact us before paying again so that we can check the transaction and help avoid duplicate payments.

We will investigate reported payment problems and arrange any correction or refund that is due.

Nothing in these terms limits your right to challenge an unauthorised or incorrect payment, request a chargeback where available, or pursue another remedy under applicable law. Contacting us first is not a condition of exercising those rights, and it does not suspend any deadline imposed by your bank or payment provider.