Returns & Refunds

Returns & Refunds Policy

The seller is KONIG TRADE EOOD, trading as AM Global Trading. Contact: support@globaltradingam.com.

This policy distinguishes withdrawal from the contract (change of mind) from claims concerning defective, damaged or incorrect goods. Business purchases are governed by our separate B2B Sales Terms.

1. Your right of withdrawal

If you are a consumer and your purchase is covered by an applicable statutory right of withdrawal, you may exercise that right without giving a reason.

Under the applicable EU consumer withdrawal rules, the withdrawal period expires 14 days after the day on which you, or a person you designate other than the carrier, takes physical possession of the goods.

If several goods are ordered in a single order and delivered separately, the period runs from receipt of the last good. If a product is delivered in several lots or pieces, it runs from receipt of the last lot or piece.

The periods in this policy are expressed in calendar days, subject to any applicable statutory rules on calculating deadlines.

Opening the packaging to inspect the goods does not by itself end your right of withdrawal. Any statutory exception applies only where its legal conditions are met and the required information has been provided.

Nothing in this policy limits any longer withdrawal period or other mandatory protection available under the law applicable to your purchase.

2. How to withdraw

Inform us of your decision to withdraw by a clear statement. You can:

• Email support@globaltradingam.com.
• Use our online withdrawal function.
• Use our model withdrawal form.
• Send another unequivocal statement of withdrawal, including by post to the address below.

Using the model form is optional. Please provide enough information for us to identify your order, such as your name and order number.

You meet the withdrawal deadline if you send your statement before the applicable withdrawal period expires. A valid withdrawal does not require our approval.

We will acknowledge receipt without undue delay. For a withdrawal submitted through our online withdrawal function, we will send an email acknowledgement containing your statement and the date and time of submission.

3. Returning the goods

Unless we have offered to collect the goods, send them back without undue delay and no later than 14 days after you notify us of your withdrawal.

You meet this deadline if you send the goods before the 14-day period expires; they do not have to arrive within that period.

Please use the following return address:

AM Global Trading — Returns
Chemin des bigaudes 34, 7812 Mainvault, Belgium
support@globaltradingam.com

This address may differ from the address from which your order was dispatched.

Please include your order number or other information that allows us to identify the return. Pack the goods securely to protect them during transport and retain proof of dispatch.

4. Return costs and condition of the goods

For a change-of-mind withdrawal, you bear the direct cost of returning the goods to our return address in Belgium, provided that we informed you of this responsibility before you placed your order. We do not provide a prepaid return label for these returns.

You may inspect the goods to establish their nature, characteristics and functioning, as you would in a shop. You are liable only for a reduction in value resulting from handling beyond what is necessary for that purpose, and only where we have provided the legally required information about the right of withdrawal.

Opening the packaging does not automatically justify a deduction. Any deduction for diminished value must reflect the actual reduction in value attributable to excessive handling; we do not impose a fixed restocking fee for exercising a statutory right of withdrawal.

For defective, damaged, incorrect or otherwise non-conforming goods, we bear the necessary return and remedy costs as required by applicable law. Please contact us before sending these goods back so that we can arrange an appropriate return method. This request does not make your statutory rights conditional on our prior approval.

5. Refunds following withdrawal

If you withdraw from the whole contract, we refund all payments received under that contract, including the cost of our least expensive standard delivery option. We do not refund the additional cost of a more expensive delivery option that you expressly selected.

We refund without undue delay and no later than 14 days after we are informed of your decision to withdraw, subject to the permitted withholding described below.

Unless we have offered to collect the goods ourselves, we may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first. We do not require the goods to arrive where adequate evidence of dispatch has already been provided.

Refunds are made using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur a fee for the refund.

Where a withdrawal concerns only part of an order, the refund covers the affected goods and any delivery charges refundable under applicable law. It does not automatically include the price of goods you keep.

Any lawful deduction for diminished value will be explained to you.

6. Defective, damaged or incorrect goods

Email **[support@globaltradingam.com](mailto:support@globaltradingam.com