Shipping & Delivery

Shipping & Delivery Policy

The seller is KONIG TRADE EOOD, trading as AM Global Trading. Contact: support@globaltradingam.com.

This policy sets out our delivery arrangements for consumer orders. Business purchases are governed by our separate B2B Sales Terms and any delivery conditions expressly agreed for the relevant order.

1. Delivery countries and costs

We deliver only to the countries offered at checkout. Delivery charges and any free-delivery threshold depend on the destination country and are shown in your basket and at checkout before you pay.

2. Order review and estimated delivery time

After your payment has been verified, we review your order, normally within two business days. If we accept your order, we send an Order Confirmed email.

The estimated delivery time is 5–10 business days after Order Confirmed, unless a different delivery time was clearly stated before you ordered. The order review period is separate from this estimated delivery period.

Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates, not guaranteed dates. This does not limit our delivery obligations or your applicable statutory rights. If we become aware of a significant delay, we will inform you and explain the available options.

If we cannot accept your order, we will notify you and refund all payments received for that order without undue delay.

3. Dispatch and tracking

Orders may be dispatched through our logistics and distribution partners, from different locations and in more than one parcel. You will not be charged additional delivery fees because we split your order into separate shipments.

If tracking information is available, we send it to the email address you provided.

The address for returns is stated in Returns & Refunds. It may differ from the dispatch address; please use the designated return address when returning goods.

4. Address accuracy, loss and damage

Please check your delivery address and contact details before you pay. If a correction is needed, email us as soon as possible. Once an order has been dispatched, changing the delivery details may no longer be possible.

For deliveries arranged by us or by partners fulfilling your order on our behalf, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, takes physical possession of the goods. Choosing a delivery option offered by us does not change this protection.

If an order arrives damaged or appears to be missing, please contact us so that we can investigate and arrange an appropriate remedy. Our investigation with the carrier does not suspend or limit your applicable statutory rights.

5. Customs and import charges

For orders delivered to destinations offered at checkout, we are responsible for arranging any required import customs clearance and covering the associated customs duties, import taxes and clearance fees.

You will not be asked to pay these charges in addition to the total shown at checkout. If a carrier or customs authority requests such a payment, please contact us promptly so that we can resolve it.

6. Delayed or missing orders

If your order is delayed or missing, email support@globaltradingam.com with your order number. We remain your point of contact and will investigate with the relevant delivery partner.

For consumer purchases covered by applicable EU consumer delivery rules:

• Unless another delivery time has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.
• If we fail to deliver within the agreed time or the applicable statutory period, you may require delivery within an additional period appropriate to the circumstances. If we do not deliver within that additional period, you may terminate the contract.
• You do not have to allow an additional period where we have refused to deliver, or where delivery within the agreed time was essential in the circumstances or you informed us before the contract was concluded that delivery by a particular date was essential.
• If you terminate the contract for non-delivery in accordance with these rights, we will refund all sums paid under that contract without undue delay.

The 30-day rule does not give us an additional 30 days after an agreed delivery deadline. You do not have to wait for our carrier investigation to finish before exercising a right that has become available to you.

Nothing in this policy limits any other mandatory rights or remedies available under the law applicable to your purchase.